Our Commitment to You

At MJS Finance Ltd, we are committed to providing a high standard of service to all our clients. If at any time you are dissatisfied with the service you have received, we want to hear from you so we can resolve the issue as quickly and fairly as possible.

How to Make a Complaint

If you wish to make a complaint, please contact us using the details below:

Email: [email protected]
Telephone: +44 777 186 6185
Address: 125 Nethergate, Dundee, DD1 4DW

Please provide your name, contact details, and full details of your complaint so we can investigate thoroughly.

What Happens Next

We will acknowledge your complaint promptly, usually within 5 working days. Your complaint will be investigated thoroughly and fairly. We will keep you updated on the progress of your complaint and aim to resolve all complaints as quickly as possible.

Final Response

We will provide you with a final written response within 8 weeks of receiving your complaint. This will include the outcome of our investigation, whether your complaint has been upheld, and details of any action we will take.

If You Are Not Satisfied

If you are not satisfied with our final response, or if 8 weeks have passed since you made your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service is an independent organisation that helps resolve disputes between consumers and financial firms.

Website: https://www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

You must refer your complaint within 6 months of receiving our final response.

Additional Information

Making a complaint will not affect how we deal with you. We will treat your complaint seriously and in line with our regulatory obligations.